FAQ
Short answers. When one points at a screen, the guide for that screen is in the rail.
Not through fully enclosed helmets. No system can match a face it can't see. MatchID adds a multi-layer approach on top of facial matching: team identification and event context narrow the candidate pool by uniform and event against the rosters you uploaded. That additional context names many helmet-sport photos that facial recognition alone misses. Helmets and sunglasses still cut match probability, and uncertain matches go to the review queue so your staff stays in control.
With clear headshots and good light, most faces match on the first pass. Game-day action with motion blur, sweat and odd angles matches less often, and helmet sports less still. Uncertain matches go to the review queue rather than being guessed at, so a miss costs you a click, never a wrong name in the file.
In Org Dashboard → Gallery Settings → MatchID → Auto-Approve Settings you can choose from three levels: Very High Confidence (fewest auto-approvals, near-zero false positives; recommended), Probable Match (more photos tagged automatically with a small risk of incorrect matches), and Possible Match (aggressive auto-approval, higher risk of incorrect tags). A match that clears the level you set is written without a decision and carries an Auto badge. Everything below it waits in the review queue with a Review badge. When auto-approve is off, all matches go to manual review.
No. A match is shown as a name to approve or reject, never as a percentage. The only place confidence appears is the auto-approve level your organization picks, described above. Uncertain matches wait for a person rather than being guessed at, and that is the whole design: your decision, or the bar you set, is what writes a name to the file.
Approving and rejecting needs the Edit Tags capability on that folder or gallery. It comes from the role granted on the folder (Tagger, Photographer, Editor and Folder Admin include it; Viewer, Downloader and Contributor do not; older organizations may have a shorter list, and Org Dashboard → Access shows yours), from the Approve Face Tags flag on your primary role, or from being the photographer of record on the gallery. Ask your organization admin to check Folder Access under Org Dashboard → Users, or the role under Org Dashboard → Access. The account type shown on a user (for example "viewer") is not a permission and does not block this on its own.
Yes. Add athletes one at a time with a headshot photo. Once indexed, those athletes are matched across future galleries automatically. Works at any college level: NCAA, NAIA, junior college, club.
There's no per-upload limit. Drag in a whole game. Photos upload directly to cloud storage in parallel, so large batches typically complete in minutes. Your plan's storage limit determines total capacity.
No. Once photos finish uploading, processing happens on the server. Close your laptop, drive home, get on with your day. You'll get a notification when MatchID is complete.
Names write to the file in XMP and IPTC metadata before download. Open the photo in GalleryID Desktop, Photo Mechanic, Lightroom, or Capture One and the athlete names are already there, no re-tagging needed. Some platforms keep tags locked in their system. We put them in your files.
GalleryID Desktop can. It transcribes them on your own machine and matches what it hears against the folder’s roster, so a spoken jersey number comes back as a suggestion you accept or dismiss. Cloud cannot: a memo arrives beside the frame as a separate audio file, and Cloud only accepts photos and video, so the memo is left behind at upload.
No. Blur Cull is a Desktop feature, because culling happens before anything is uploaded. There is one related behavior in Cloud worth knowing: MatchID skips a face too soft to match reliably rather than guessing at it, which is why a photo can come back with no name on a face you can clearly see. That is a deliberate refusal, not a miss.
Go to Org Dashboard → Settings → Custom Branding → Gallery Pages. You can customize the header (logo, background color, nav links), hero banner (background image/color, text, overlay opacity), photo card display (which metadata fields show, name display, face count badges), lightbox behavior, footer content, and visitor options like social sharing. Changes apply to all your public gallery pages at /g/your-slug.
Yes. Add photographers as users under your organization. Each gets their own login, uploads land in the galleries they're granted, and admins see everything. Folder access decides who sees what, and there's no per-seat charge.
No. Each Cloud plan starts as a 14-day free trial of that plan, card required, so pick the storage you need at signup and it converts to that plan at the price shown. Cancel any time before it bills. Plans start at $20 a month for 200 GB.
Storage is the only line item. From $20/mo for 200 GB, then $10 per 100 GB up to 1.5 TB. 2 TB is $160. $40 per 500 GB above 2 TB. Unlimited MatchID, unlimited users, unlimited galleries on all paid plans. 14-day free trial, card required.
Connect your Stripe account, set up license templates and price tiers, then enable the store per gallery. Each gallery has two independent sales paths you can turn on separately: individual photo purchases (buyer picks specific shots, per-tier pricing) and whole-gallery bundle (one price for everything). Buyers can purchase without an account. Guest checkout with email only. Payments go directly to your Stripe account. GalleryID takes zero commission.
Yes. Each gallery has a bundle pricing option separate from individual sales. Set one price for the whole gallery, choose the delivery size (1200, 1600, 2400px, or full) and license, and buyers get access to all the photos in one purchase. Configure organization-wide defaults in Store → Bundle Defaults, or override per gallery in Gallery Settings → Store.
Yes. Each gallery has two independent toggles: "Enable individual photo purchases" and "Enable gallery bundle purchases." Turn on either, both, or neither. Buyers see only the options you've enabled.
Three default templates: Personal Use (non-commercial only), Editorial Use (news/education with attribution), and Commercial Use (advertising/marketing). All prohibit sublicensing. You can create custom templates too. GalleryID provides these for convenience. We recommend having an attorney review your terms.
The license is entirely between you (the seller) and the buyer. GalleryID is a technology platform only. We are not a party to any license agreement, do not verify images or licenses, and assume no liability. You are responsible for ensuring your images are properly licensed and that you have all necessary rights and releases.