Billing and your account

Change your plan and check storage usage

Org admin · Manage billing

Current Plan: plan name, storage and renewal date.

Change Plan: pick storage in blocks. The price updates as you go.

Your current plan, usage for the period, payment history and invoice downloads. Storage is the only line item, there are no photo caps, per-image charges or per-seat fees, and the feature set is the same at each size.

Full detail, including how blocks are priced and what happens at cancellation, is below.

How Pricing Works

Storage is the only line item. You pick how much you need, and that's the bill. There aren't any photo caps, per-image charges, or per-seat fees, and the feature set is identical at the smallest plan and the largest one.

Plan	Block size	Price per block	Range
Standard	100 GB	$10/mo	200 GB to 1.5 TB (2 to 15 blocks)
Volume	500 GB	$40/mo	2 TB and up (4 blocks minimum, no ceiling)

You buy storage in blocks. Standard starts at 2 blocks, so the entry plan is 200 GB for $20/mo, and each additional 100 GB adds $10/mo up to 1.5 TB. Past that, Volume takes over at 500 GB per block.

Unlimited MatchID identification is included on all paid plans. No credits, no per-image metering, no per-match billing.

What's included at any size

•Unlimited MatchID identification, including facial recognition and jersey number reading
•Unlimited users, galleries, collections and share links
•FTP and PhotoShelter delivery
•XMP metadata embedded on download
•Roster and team library
•White-label galleries on a custom domain
•Folder-level permissions and role-based access
•Download store with 0% commission, paid to your own Stripe account

Free Trial

New accounts get 14 days with 200 GB of storage and unlimited MatchID. A card is required to start, and the trial converts to the paid plan you selected unless you cancel before it ends. There isn't a permanently free plan.

Viewing Your Subscription

Current Plan

Your subscription details live at Settings → Billing:

•Plan name, block count and storage limit
•Billing cycle (monthly or annual)
•Next billing date
•Payment method on file
•Any discount applied to the account

Usage

The billing page tracks storage, because storage is the only thing that changes what you pay:

•Storage used against your plan limit
•User count and gallery count, shown for reference since both are unlimited
•Photos processed this period, shown for reference since identification is unmetered

The bar warns you as you approach the limit, and we prompt you to add a block. There aren't any overage charges. New uploads are turned away only after you pass the limit by about 5%, and your existing galleries stay available and downloadable the whole time.

Changing Plans

Adding storage

1
Go to Settings → Billing
Scroll to the plan configurator.
2
Pick your plan and size
Use the + and − buttons to set your storage. The price updates as you go. Pressing + past the Standard maximum moves you to Volume automatically.
3
Confirm
Review the new total, then save the change.

More storage takes effect immediately. Stripe prorates the difference, so you're only charged for the remainder of the current cycle.

Reducing storage

Drop blocks the same way you add them. The new limit applies right away, and the prorated credit shows up on your next invoice. If you're currently above the smaller limit, you'll get a grace period to remove photos rather than losing access to them.

Annual vs monthly

Annual billing is two months free:

•Pay for 10 months, get 12
•Same storage, same features, one charge per year
•Switch at any renewal date

Payment Methods

Updating your card

1
Go to Settings → Billing → Payment Method.
2
Click "Update" next to your current card.
3
Enter the new card details.
4
Click "Save".

We accept Visa, Mastercard, American Express and Discover. Payments run through Stripe, so we never store your card number.

Failed payments

If a charge doesn't go through:

•You get an email notification
•Stripe retries the charge automatically over the following days
•Update your payment method to avoid an interruption
•The account is locked after the retries are exhausted

Invoices

Viewing invoices

All invoices are at Settings → Billing → Invoice History:

•View and download PDF invoices
•See payment status and dates
•Filter by date range

What's on an invoice

•Invoice number and date
•Plan name, block count and storage
•Prorations from any mid-cycle plan change
•Discounts applied
•Payment method used
•Tax information, where applicable

Cancellation

Canceling your subscription

1
Go to Settings → Billing.
2
Click "Cancel Subscription".
3
Select a reason. It's optional, but it helps us.
4
Confirm.

Cancellation takes effect at the end of the period you've already paid for. You keep full access until then.

After cancellation

•The account locks once the paid period or trial ends: uploads and sharing stop, sign-in and downloads stay open
•Your photos are kept for 30 days after that
•Then we email a deletion notice, and 14 days later the account and its photos are permanently deleted
•Download anything you want to keep before the deletion date in that notice
•Resubscribing any time before then restores the account as it was

Deletion after the notice period can't be undone. Export what matters before you cancel.