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Not through fully enclosed helmets. No system can match a face it can't see. MatchID adds a multi-layer approach on top of face matching: team identification and event context narrow the candidate pool by uniform and event against the rosters you uploaded. That additional context names many helmet-sport photos that face recognition alone misses. Helmets and sunglasses still cut match probability, and uncertain matches go to the review queue so your staff stays in control.

In controlled conditions (clear headshots, good lighting), match rates are above 95%. Game-day action photos with motion blur, sweat, and odd angles will be lower, typically 70-85% depending on the sport and conditions. The system flags low-confidence matches for manual review rather than guessing wrong.

In Org Dashboard → Settings → Face Recognition, you can choose from three levels: Very High Confidence (fewest auto-approvals, near-zero false positives; recommended), Probable Match (more photos tagged automatically with small risk of incorrect matches), and Possible Match (aggressive auto-approval, higher risk of incorrect tags). When auto-approve is off, all matches go to manual review.

Yes. Add athletes one at a time with a headshot photo. Once indexed, those athletes are matched across every future gallery automatically. Works at any level: youth, club, high school, or college.

There's no per-upload limit. Drag in 50 or 5,000, the system handles it. Photos upload directly to cloud storage in parallel, so large batches typically complete in minutes. Your plan's storage limit determines total capacity.

No. Once photos finish uploading, processing happens on the server. Close your laptop, drive home, grab dinner. You'll get a notification when face recognition is complete.

Names are embedded directly into the file's XMP/IPTC metadata before download. Open the photo in Photo Mechanic, Lightroom, or Capture One and the athlete names are already there, no re-tagging needed. Some platforms keep tags locked in their system. We put them in your files.

Go to Org Dashboard → Settings → Custom Branding → Gallery Pages. You can customize the header (logo, background color, nav links), hero banner (background image/color, text, overlay opacity), photo card display (which metadata fields show, name display, face count badges), lightbox behavior, footer content, and visitor options like social sharing. Changes apply to all your public gallery pages at /g/your-slug.

Yes. In Org Dashboard → Settings → Custom Branding → Gallery Pages, scroll to the Watermark section. Upload a watermark image, set the position (center, corners), adjust opacity, and choose the size. The watermark is applied as an overlay on gallery photos viewed by visitors.

People Pills are the filter buttons (People, Folders) shown in the hero area of your public galleries. Visitors click them to filter photos by identified person or folder. You can customize their colors in Org Dashboard → Settings → Custom Branding → Gallery Pages. The defaults are semi-transparent white, which works on dark hero backgrounds. Customize them if your hero is light.

In Org Dashboard → Settings → Custom Branding → Gallery Pages under Gallery Card, you can set a primary field (person name, headline, caption, filename, etc.), secondary field, and fallback field for when the primary is empty. You can also toggle showing the photo date, face count badge, +N for additional names, and the secondary info line.

Yes, if your plan includes white-label support. In Org Dashboard → Settings → Custom Branding → Custom Domain, you can set your company name, upload logos and favicon, customize all brand colors (primary, buttons, text, header, page background), choose fonts, adjust border radius, and even inject custom CSS. Your galleries then appear under your own domain instead of galleryid.ai.

Set up a naming pattern in Org Dashboard → Settings → File Naming using tokens like Date, Folder, Persons, and Sequence Number. When "Auto-apply on Upload" is enabled, every new photo is renamed automatically. After face recognition completes, the system re-renames to include identified person names. Your original camera filenames are always preserved.

Person names come from face recognition, which runs after the upload completes. The first rename happens immediately at upload time (without person names), then a second rename happens automatically once face recognition finishes identifying people. If auto-apply is off, you can manually apply the rename from Gallery Settings → File Naming after face recognition finishes.

The Folder token pulls the name of the folder your gallery is inside of. If a gallery is at the root level (not inside any folder), the Folder token will be empty. Move the gallery into a folder and the token will populate.

Yes. Right-click any photo inside a gallery and select "Rename." A dialog lets you type a new filename (the extension is kept automatically). A live duplicate check prevents you from using a name that already exists in the same gallery, which avoids conflicts at download time.

Yes. Add photographers as users under your organization. Each photographer gets their own login, uploads go to their assigned galleries, and admins can see everything. Folder permissions control who sees what.

GalleryID offers a 14-day free trial with 100 GB of storage and 500 MatchID credits. No credit card required to start. MatchID is included in paid plans starting at $10/month.

Connect your Stripe account, set up license templates and price tiers, then enable the store per gallery. Each gallery has two independent sales paths you can turn on separately: individual photo purchases (buyer picks specific shots, per-tier pricing) and whole-gallery bundle (one price for everything). Buyers can purchase without an account. Guest checkout with email only. Payments go directly to your Stripe account. GalleryID takes zero commission.

Yes. Every gallery has a bundle pricing option separate from individual sales. Set one price for the whole gallery, choose the delivery size (1200, 1600, 2400px, or full) and license, and buyers get access to every photo in one purchase. Configure organization-wide defaults in Store → Bundle Defaults, or override per gallery in Gallery Settings → Store.

Yes. Each gallery has two independent toggles: "Enable individual photo purchases" and "Enable gallery bundle purchases." Turn on either, both, or neither. Buyers see only the options you've enabled. No per-photo selection if only bundle is on, no bundle button if only individual is on.

Three default templates: Personal Use (non-commercial only), Editorial Use (news/education with attribution), and Commercial Use (advertising/marketing). All prohibit sublicensing. You can create custom templates too. GalleryID provides these for convenience. We recommend having an attorney review your terms.

The license is entirely between you (the seller) and the buyer. GalleryID is a technology platform only. We are not a party to any license agreement, do not verify images or licenses, and assume no liability. You are responsible for ensuring your images are properly licensed and that you have all necessary rights and releases.